Meet The Team | Senior Helpers of Salem

Meet the Salem, OR Office

More than 90% of seniors want to age in their own home with dignity but getting the right type of care can seem daunting. At Senior Helpers Salem we believe that getting the best care for your loved ones should not be complicated. Melanie and Jim Reynolds opened the Senior Helpers Salem office because of their passion for helping others and their interest in the growing need for in-home care services. Melanie and Jim are committed to delivering the best possible in-home care to seniors in the Salem community.

We take in-home care seriously and make it a priority to provide the highest level of client service possible. Over the years we have built an exceptional team of care professionals, each committed to remaining at the forefront of the in-home care industry through our proprietary ongoing training and education programs.

Our History

Senior Helpers was founded in 2002 by Tony Bonacuse with the help of Peter Ross after their firsthand experience in caring for their respective family members. Tony and Peter identified a need that was not being filled properly by the other companies. They realized most seniors would prefer to age in their own home rather than move into an unfamiliar institution. Unfortunately, the options available to most seniors were very limited. Most seniors did not have access to well-trained, dependable and affordable in-home care. This was the mission-driven spark that started Senior Helpers.

The first office opened in Baltimore and quickly developed a reputation for delivering excellent in-home senior care with their well-trained staff of professional caregivers. Based on the success of the Baltimore location, the company began to expand. Over the past 13 years, the Senior Helpers family has grown to include a network of more than 300 locally owned and operated franchises across the United States.

Senior Helpers Salem, like every other location, is fully committed to the original goal of providing dependable and affordable in-home care with well-trained caregivers. Nothing is more important to us than being the best available resource for seniors and families in our community.

Melanie and Jim were drawn to Senior Helpers because of their passion for serving others.

We have been lucky to serve hundreds of seniors in our community over the years, and we are committed to continuing to provide uncompromising levels of care to all our families.

Our process

The first step in the process is a complimentary, initial in-home care assessment with a Senior Helpers consultant. This assessment can help you understand the true needs of your loved one and your options. Together we can discuss their needs, review our senior care services and determine what’s best for your entire family.

We will cover:

Your family's specific goals

Your loved one's daily plan design and schedule

Pricing and payment methods

Implementation process

Ongoing communication and follow-up plan

Meet the Salem, OR Team

Samantha Torres

Director of Operations

Samantha leads the company. She oversees the functionality of the office and establishes and manages the expectations and outcomes of each department. She considers herself fortunate to be a part of a growing, supportive, team and readily acknowledges the hard work and unique skill sets each team member contributes to ensure the success of the company. Her daily duties include staff management, expense control, task execution, gaining market share and forecasting, but her most elevated goal is to continue building a team of positive, eager, achievers who value the mission and goals of Senior Helpers. She embodies the mission to provide quality care to clients at a moment’s notice. She inspires and creates a rich culture of pride in who we are, as well as who we aspire to become.

Dara Queen

Community Relations Director

As the Marketing Director, Dara is a wonderful ambassador for good vibes in the office and the community. She educates perspective clients and the community about senior care best practices and shares the innovative strategies Senior Helpers brings to significantly enhance the quality of life for our seniors. She extends grace and positive faith wherever she goes. She offers support to our internal and external care team, recognizes and takes time to share those precious moments of need, and shares her light-hearted, uplifting and supportive senior care approach with the community that perfectly represents just who we are at Senior Helpers of Salem.

Dylan Cox

Client and Caregiver Relations

Dylan oversees Client and Caregiver services. She always ensures our Clients receive quality customer care. The Client services department offers a warm welcome to new Clients as they adjust into a new routine, and assists Clients and Caregivers with any concerns regarding home environment and Client condition. Dylan provides an uplifting perspective and genuine understanding, with a calm disposition that helps Clients, Caregivers, and coworkers feel at ease.

Melissa Davis

Client health and welfare are in the capable hands of our in-office RN, Melissa. Her experience brings confidence and competence to coordinate care needs with physicians as she maintains communication among clients, caregivers, and doctors. Melissa also assesses the medical condition of our clients, and with the support of a great office team, leads their cases, identifies care issues and makes recommendations regarding client safety and quality of life. She is instrumental in enhancing care plans to ensure the highest levels of care. She is always willing to work with our care team to improve their skill in the home and is available to assist at client’s homes at any hour. Our enhanced care clients can rest easy knowing that she is here for them.

“Nessy” Vanessa Spiller

Caregiver Services Coordinator/Training Coordinator

Nessy; our bright, new, CNA; assists our RN with medical-condition-managed clients. She ensures caregivers receive proper training and supports our care team with answers to questions and care issues. Nessie’s sharp intellect and efficiency are already garnering admiration and gratitude among staff members and our care team. She is amiable, hardworking, and brings a breath of fresh air in the office. When she isn’t training caregivers and keeping up with daily responsibilities, Nessie steps up to assist her office team in any way she can be of value.

Jamie Morris

Caregiver Services Coordinator/Scheduler

Jaime is our busy scheduler. With a wealth of experience in customer service and scheduling, Jaime successfully matches client needs with appropriate caregivers. Using creative problem-solving skills, she carefully fits the puzzle pieces of clients and caregivers together creating uplifting and lasting relationships that work for everyone. Jaime is skilled, compassionate and caring and daily she supports our care team with answers solutions for issues that arise. She pulls from a wealth of knowledge to help meet the ever-changing needs of our clients. Her goal: Work with the care team’s availability to ensure each placement delivers consistent and appropriate client care.

Konni Readen

Recruiter Coordinator

When Konni isn’t busy building new relationships with our valued care team who provide great care to our clients, she supports her co-workers with her upbeat attitude and teamwork. Konni educates our care team members regarding new assignments while also conveying a comforting, encouraging, and always-kind disposition that perpetuates trust among co-workers, clients, and our care team candidates. She understands the importance of recruiting only the finest caregivers to serve our clients.

Melanie and Jim Reynolds

Owners

Melanie and Jim own Senior Helpers of Salem. Melanie was raised in Salem and enjoys deep family and friends’ roots. Jim, an Oregonian, moved to Salem to marry Melanie. Over ten years ago they left their successful careers to invest the remainder of their work lives giving back to this wonderful community that brought so much to their family. They established Senior Helpers with the goals of enhancing the safety, freedom and quality of life of our elderly community. They strive to maintain a small-town, helping hand, culture and to fulfill the Senior Helpers’ mission to serve seniors with excellence. Jim and Melanie are known for their familial focus, giving back to the community, positive relationships and loyalty. This quality of character extends to their clients, client families, the care team and the community.

Meet the Salem, OR Office

Our History

Our process

Meet the Salem, OR Team

Senior Helpers Salem Featured on Weekly KBZY Radio

Areas We Serve