Meet The Team | Senior Helpers of Memphis

Meet the Memphis Office

More than 90% of seniors want to age in their own home with dignity but getting the right type of care can seem daunting. At Senior Helpers Memphis we believe getting the best care for your loved ones should not be complicated. Rod and Kristy Marteropened the Senior Helpers Memphis office in 2009 because of their passion for helping others and their interest in the growing need for in-home care services. Rod Marter is committed to delivering the best possible in-home care to seniors in the Memphis community.

We take in-home care very seriously and make it a priority to provide the highest level of client service possible. Over the past 10 years we have built an exceptional team of care professionals, each committed to remaining at the forefront of the in-home care industry through our proprietary ongoing training and education programs.

Our History

Senior Helpers was founded in 2002 by Tony Bonacuse with the help of Peter Ross after their firsthand experience in caring for their respective family members. Tony and Peter identified a need that was not being filled properly by the other companies. They realized that most seniors would prefer to age in their own home rather than move into an unfamiliar institution. Unfortunately, the options available to most seniors were very limited. Most seniors did not have access to well-trained, dependable and affordable in-home care. This was the mission-driven spark that started Senior Helpers.

The first office opened in Baltimore, and quickly developed a reputation for delivering excellent in-home senior care with their well-trained staff of professional caregivers. Based on the success of the Baltimore location, the company began to expand. Over the past 13 years, the Senior Helpers family has grown to include a network of more than 300 locally owned and operated franchises across the United States.

Senior Helpers of Memphis was proud to join the system in 2009. Like every other owner, we too are fully-committed to the original goal of providing dependable and affordable in-home care with well-trained caregivers. Nothing is more important to us than being the best available resource for seniors and families in our community.

We have been lucky to serve hundreds of seniors in our community over the years, and we are committed to continuing to provide uncompromising levels of care to all our families.

Our process

The first step in the process is a complimentary, initial in-home care assessment with a Senior Helpers consultant. This assessment can help you understand the true needs of your loved one, and your options. Together we can discuss their needs, our senior care services and determine what’s best for your entire family.

We will cover:

Your family's specific goals

Your loved one's daily plan design and schedule

Pricing and payment methods

Implementation process

Ongoing communication and follow-up plan

Meet the Staff

Rod Marter

Owner

Rod Marter opened Senior Helpers of Memphis in 2009. He works with every client and family to develop a care plan tailored to meet their individual needs not only when they begin care but as they continue to age in place. Rod feels that caregivers can change the way we interact with our loved ones. He feels it is very important that Senior Helpers not only match a caregiver's skills with a client's needs but their personality as well. Clients need to have a caregiver come to their home that they enjoy. Our entire staff’s goal is to provide the care for our clients just as we would provide for our own mother and father.

Rod grew up in Grenada, MS, and attended Delta State University (the Fighting Okra) before moving to Memphis and marrying the love of his life and business partner Kristy Marter. Kristy and Rod have two wonderful children Grason and Claire. Growing up he spent much of his time with his grandmother (Ms. Corrine). When the time came he saw first-hand the impact caregivers had on his own family. The caregivers not only cooked, cleaned, and changed the linens, but they also loved Ms. Corrine and the entire family. This made a lasting impression and he soon realized that Senior Helpers was the business he had to be in.

Angie Goble

Director of Operations

Angie has been with Senior Helpers since the Memphis office opened in 2009. She oversees the day to day management of the office. Her responsibilities include New Caregiver Orientations, Caregiver Trainings, Supervisory visits to ensure client satisfaction, and Billing and Payroll.

Angie grew up in Germantown and graduated from Christian Brothers University where she met her husband, Andy. They have two sons, James and Jack, and currently reside in Collierville. She enjoys reading, cooking, and traveling with friends.

Cynthia Brown

Recruiter

Cynthia brings over six years of recruiting experience to the Senior Helper’s team. In her role as Recruiter her main responsibility is full life-cycle recruiting which includes to source and screen candidates, as well as to coordinate and conduct interviews. Cynthia enjoys the interpersonal aspects of keeping in touch with individuals throughout the evolution of their careers. Cynthia handles recruiting projects by promoting Senior Helpers at local career fairs and other recruiting events.

Cynthia graduated from Austin Peay State University with a Master's Degree in Management, Union University with Bachelor Degrees in Human Resources Management and is currently a student at Tulane University Law pursuing her Juris Prudence in HR and Employment Law. Prior to joining Senior Helpers, she worked as an HR Supervisor for a production/manufacturing company where she had the opportunity to travel and recruit extensively. Outside the office, Cynthia enjoys traveling and planning travel for others, being a Licensed CPR Instructor, operating her mobile notary business, and spending time with her family, friends, and spoiled rotten cocker spaniel.

Aprel Hart

Client Relations Coordinator

Aprel oversees all scheduling for Senior Helpers Memphis. She matches caregivers to clients to ensure our clients have the best caregiver to meet their personal care and companionship needs. She also keeps clients up to date with schedule changes.

JoAnn Hands

Office Administrator

Having previously worked at FedEx as an Executive Administrative Assistant for 19 years, JoAnn brings a wealth of organization and administrative knowledge to the Senior Helpers office. She oversees the Long Term Care Insurance of all of our clients and also keeps caregiver and client files up to date to ensure that we meet all criteria required by state and local licensing.

JoAnn has two children and three grandchildren. She is most proud of her grandchildren. She has one granddaughter who is 8 years old and two grandsons who are 14 and 6. In her free time, JoAnn enjoys Zumba lessons, gardening, church, and hanging with her friends.

Rachelle Maier

Community Relations Coordinator

Rachelle Maier is a Tulane graduate from California and holds her MBA from Union University. She has lived in the Memphis area for 17 years. Rachelle has been married for 15 years to her best friend and is also a mom to two sets of twins. She loves volunteering and serving in the community in every way possible. Her experience includes years of work in the non-profit sector with children and families before coming to Senior Helpers four years ago. Rachelle currently serves on several boards including serving as Parliamentarian on the Professional Network on Aging which seeks to enhance the lives of seniors within our community. She is a great resource and a valuable member of the Senior Helpers team.

Jenn Warne

Community Relations Coordinator

Jenn’s focus for Senior Helpers Memphis is to build relationships with hospitals, physician’s offices, and physical rehabilitation facilities. She works closely with these referral sources and educates them on how Senior Helpers can help their patients age in place and stay safe at home.

Jenn and her husband, Josh, have three children that keep them busy. Besides rooting for her kids sports teams, Jenn enjoys water sports, cooking, reading, and Razorback Football!

Meet the Memphis Office

Our History

Our process

Meet the Staff

Images from the Memphis Office

Areas We Serve